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Privacy Statement

At bulbexpo.com, we are committed to the protection of your privacy. Keeping client information secure and using it only as our clients wish us to is a top priority. Any information we collect is used solely for the processing of orders and to provide a more personalized shopping experience and will not be shared with any other organization or resold.

Credit card transactions on bulbexpo.com are handled by Paypal , which uses your credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

This policy may change from time to time, so please check back here periodically for updates.

Security

bulbexpo.com, Inc. conducts real-time commerce transactions using the highest industry standard for online security. Our merchant account provider, Paypal's Secure Socket Layer Application Programming Interface (SSL API) offers Internet Service Providers an encrypted connection to its Secure Payment Engine. 

The Paypal SSL API guarantees that the orders and payment information generated by bulbexpo.com, Inc's Web site remains totally secure.

How do I know it's safe to submit my credit card number?
bulbexpo.com takes our customers' security seriously and our site is very secure.  During the ordering process, if making a payment by credit card, the area in which the payment is made is a secured area of our web site. In this secure area, personal information will be encrypted and processed by an official employee of Bulbexpo.com.  Personal information can also be submitted over the phone.

Will Bulbexpo.com sell my name and address to other companies?
Never!  Any information provided is used by bulbexpo.com only to serve our customers in the best and most efficient way.  Your security is important to us and we do not sell our mailing list to anyone. 

Can I order items that are not found on your website?
Yes!  If there is a lighting product you have found on another website or in a catalog or store, we will be happy to get it for you.  Please send an email or call one of our account managers with your product request.

Will you substitute items that might not be available?
Yes, Bulbexpo.com reserves the right to substitute comparable brands if necessary. 

What happens if my order is lost or damaged?
Bulbexpo.com employs professional packers and shipping technicians who are experienced in glass shipping.  With all the precautions taken by our staff to ship our products securely it is rare that an order is lost or damaged.  In the instance that loss or damage does occur, our customer service department will correct matters to your satisfaction .